Bath Spa Stays Bath FAQ's | Luxury Self-Catering Apartments in the heart of bath | Can't see the answer to your question visit our contact page and get in touch we'd be happy to help you.
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How much deposit is required to reserve the property?
To reserve, we require a deposit of 30%. The balance is due 30 days in advance. If you are making the booking with in 30 days of arrival the full payment is required. See our Terms & Conditions for more info
How do I find the property and check in?
A welcome pack will be emailed to you as your stay approaches. All information regarding check in, the house, directions and more will be provided as well as an interactive digital guide containing information about the house and Bath.
Where can I park?
All properties are situated less than a 5-minute walk from a long stay car park.
How far are you from the train station?
All properties are within a short flat walk from Bath Spa Train Station – Mignon House (5 minutes), Tylney House (9 minutes), Charlotte’s Townhouse (13 minutes)
Are towels provided?
Towels are provided and all beds are made up. We provide all you need for a perfect stay.
What is in the Kitchen?
Each kitchen each has an oven, hob, microwave, dishwasher, plates, cutlery glasses – everything you need!
Do you have a washing machine?
Mignon House and Charlotte Townhouse have a washing machine. Tylney House does not, but a laundry service can be provided.
Are there any additional costs or fees?
No. Once the booking is made there are no extra costs.
How extensive is your cleaning?
Each property is professionally cleaned. We follow Covid-19 cleaning protocols to ensure guests safety. We offer contactless check-in and provide hand sanitiser.
Can I use third party suppliers (such as chefs, flower workshop)?
Please email at least 14 days before check-in if you intend to use a service of a third-party during your stay.